Winner of Scotland‘s Prestige Awards Beauty Salon of the Year 2024/25!

Head To Toe Hair & Beauty Salon
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  • More
    • Home
    • Beauty Treatments
    • Hair Treatments
    • Our Videos
    • REVIEWS
    • Book Online/Buy Gift Card
    • CACI Synergy
    • FAQs
    • Recommend a Friend - T&C
    • Loyalty Program - T&C
    • Terms and Conditions
    • Refund & Return Policy
Head To Toe Hair & Beauty Salon
  • Home
  • Beauty Treatments
  • Hair Treatments
  • Our Videos
  • REVIEWS
  • Book Online/Buy Gift Card
  • CACI Synergy
  • FAQs
  • Recommend a Friend - T&C
  • Loyalty Program - T&C
  • Terms and Conditions
  • Refund & Return Policy

Refund & Return Policy

Refund and Return Policy

Refund & Returns Policy

At Head to Toe, we are committed to ensuring you have the best experience possible. Please review our refund and returns policy below:

1. Services

  • We do not offer refunds for completed services. If you are dissatisfied with your treatment, please notify us within 24 hours, and we will do our best to resolve the issue with a complimentary adjustment or alternative solution.
  • Deposits and prepayments are non-refundable. If you cancel or reschedule with at least 48 hours’ notice, your deposit or prepayment will be retained on your account and can be transferred to a future booking.
  • Cancellations made with less than 48 hours’ notice or failure to attend your appointment will result in the deposit or prepayment being forfeited.

2. Retail Products

  • Products purchased in-salon may be returned or exchanged within 14 days of purchase, provided they are unused, unopened, and in their original packaging.
  • We regret that we cannot accept returns for products that have been opened or used unless they are faulty.
  • Faulty products will be replaced or refunded following an assessment by our team. Proof of purchase is required for all returns.

3. Gift Vouchers

  • Gift vouchers are non-refundable and cannot be exchanged for cash.
  • Lost or stolen vouchers cannot be replaced.

If you have any questions regarding our refund and returns policy, please don’t hesitate to contact us directly.

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